Rental Terms, Cancellation
& Refund Policy

By submitting a booking request and paying the required deposit, the Guest ("you," "your") enters into a binding short-term rental agreement with Boojee Estate LLC for the property specified at booking. This agreement is between you and the Host — there is no third-party platform involved in a direct Boojee Stays booking.

This agreement grants a temporary, non-exclusive license to occupy the specified property for the confirmed dates only. It does not create a tenancy, lease, or any other landlord-tenant relationship under applicable state law.

You must be at least 21 years old to make a reservation. By submitting your booking request, you confirm you meet this age requirement and that all information provided is accurate.

Booking Process

Direct bookings are not instant-confirm. Submitting a request is not a confirmed reservation. The Host reviews your request and responds within 4 hours. Confirmation is issued only after (a) the Host accepts your request and (b) the deposit payment is received.

Payment Schedule

• 50% deposit — due within 24 hours of Host confirmation to hold your reservation.
• Remaining 50% balance — due 14 days before the check-in date.
• For bookings made less than 14 days before check-in, the full amount is due at the time of confirmation.

Payment Methods

We accept payment via Stripe (credit/debit card). A secure payment link will be sent to your confirmed email address. We do not accept cash, wire transfers, checks, or cryptocurrency for direct bookings.

Additional Fees

• Cleaning fee: $175 per stay (non-refundable once stay begins)
• Pet fee: $75 per stay (if applicable; declared at time of booking)
• Additional guest fee: $25 per night per guest over the base occupancy of 6
• Early check-in / late check-out: Subject to availability; $75 per request

Taxes

Applicable West Virginia state and local lodging taxes will be added to the total. The Host collects and remits all required occupancy taxes on behalf of guests.

The property may only be occupied by the number of guests declared at booking. The maximum overnight occupancy for Boojee Villa is 8 guests. Exceeding the stated occupancy will result in immediate termination of the rental agreement without refund.

The property is for personal, non-commercial use only. Commercial photography, filming, or events require prior written consent from the Host and are subject to a separate commercial use agreement and fee.

Guests are responsible for the conduct of all persons who access the property during their stay, including day visitors. The Guest is liable for any damage caused by any person they admit to the property.

Minimum stay is 2 nights. Single-night bookings are not available except at Host discretion on last-minute availability.

All cancellations must be submitted in writing to stays@boojee.estate. Verbal cancellations are not accepted. The cancellation date is the date your written notice is received by the Host.

When You Cancel	Deposit	Full Balance	Cleaning Fee
7+ days before check-in	Full refund	Full refund (if paid)	Full refund
3–6 days before check-in	50% retained	Full refund (if paid)	Full refund
Less than 3 days before check-in	Retained	Retained	Retained
No-show / no contact	Retained	Retained	Retained

Host Cancellation

If the Host cancels your reservation for reasons within our control (property unavailability, maintenance emergency, etc.), you will receive a full refund of all amounts paid within 5 business days. We will make reasonable efforts to assist you in finding alternative accommodation.

Force Majeure

In the event of a government-mandated travel restriction, declared natural disaster, or other extraordinary circumstance that directly prevents access to the property, the Host will work with guests on a case-by-case basis to offer rescheduling or partial refunds. Routine weather conditions, personal schedule changes, and illness do not qualify as force majeure events.

Approved refunds are processed to the original payment method via Stripe within 5–10 business days. Processing time after that is dependent on your card issuer.

Refunds are not issued for:

• Early departures (checking out before the reserved checkout date)
• Noise, local construction, or other conditions outside the Host's control
• Failure to follow check-in instructions that results in delayed entry
• Guest-reported dissatisfaction that was not reported to the Host during the stay
• Cleaning fees once the stay has commenced
• Pet fees once the property has been accessed with a pet

Property Issues During Stay

If you experience a material issue with the property (e.g., essential amenity failure such as heat/AC/hot water), you must notify the Host within 4 hours of discovery. The Host will make reasonable efforts to remedy the issue. If a remedy cannot be provided within 24 hours, a proportional credit or partial refund may be offered at Host discretion. Failures reported after checkout are not eligible for refunds.

No security deposit is required at booking. Instead, Guests agree to be financially responsible for any damage to the property or its contents beyond normal wear and tear. By completing your reservation, you authorize the Host to charge the payment method on file for documented damages.

A pre-arrival and post-departure photographic inspection is conducted on every stay. Any damage identified in the post-departure inspection that was not present in the pre-arrival inspection will be documented and billed accordingly.

Guest will be billed for:

• Physical damage to property, fixtures, furniture, or equipment
• Missing items (towels, linens, remote controls, keys, etc.)
• Excessive cleaning required due to smoking, pets not disclosed at booking, or unreasonable mess
• Lock re-keying required due to lost or retained smart lock codes

Damage billing is done in good faith. The Guest has the right to dispute any charge within 7 days of receiving notice by emailing stays@boojee.estate with supporting evidence.

The property is provided "as is." Boojee Estate LLC shall not be liable for personal injury, property damage, loss, or theft arising from Guest use of the property, except where caused by Host gross negligence or willful misconduct.

Guests assume all risk associated with activities conducted at the property, including but not limited to hiking, outdoor recreation, and use of outdoor features. Guests are responsible for their own safety and the safety of minors in their party.

The Host's maximum liability for any claim arising from a booking is limited to the total amount paid by the Guest for that reservation.

These terms are governed by the laws of the State of West Virginia. Any dispute not resolved by mutual agreement shall be submitted to binding arbitration under the rules of the American Arbitration Association in Pocahontas County, West Virginia.

Boojee Estate LLC rents all properties in full compliance with the Fair Housing Act (42 U.S.C. § 3601 et seq.) and all applicable federal, state, and local fair housing and civil rights laws.

We do not discriminate against any guest or applicant on the basis of race, color, religion, sex, national origin, disability, familial status, or any other characteristic protected by applicable law.

All booking requests are evaluated on the same criteria: date availability, occupancy requirements, prior rental history (if provided), and agreement to these terms. No request is accepted or declined on the basis of any protected characteristic.

If you believe you have been subjected to discriminatory treatment, please contact us immediately at stays@boojee.estate or file a complaint with the U.S. Department of Housing and Urban Development at 1-800-669-9777 or HUD Fair Housing.

For all questions, concerns, or dispute requests: