Customer retention consulting that reduces churn, increases lifetime value, and builds the loyalty systems that turn one-time buyers into revenue that compounds. Boojee designs retention programs with measurable impact.
Get a Free ConsultationDecompose churn by cohort, acquisition source, plan type, and industry — identifying the specific segments losing customers and the reasons driving exit.
Build a customer health score that flags accounts 30–60 days before they cancel — creating an intervention window while there's still time to act.
Design the cancellation flow, pause options, and save offers that convert cancellation intent into retained revenue without discounting indiscriminately.
Build segmented win-back campaigns for churned customers — with timing, messaging, and offer design matched to the original cancellation reason.
Design structured loyalty programs that increase purchase frequency, reduce price sensitivity, and create switching costs through earned status and rewards.
Build the upsell and cross-sell motion that grows revenue from existing customers — the highest-margin revenue available to any business.
Analyze churn data by segment, cohort, and cancellation reason to quantify the retention opportunity.
Build a customer health score model using behavioral, transactional, and engagement signals.
Design and deploy proactive intervention playbooks for at-risk accounts — triggered by health score drops.
Implement cancellation save flows and win-back sequences for customers who have already exited.
Layer in expansion revenue motion: NPS-triggered upsell, milestone-based cross-sell, and loyalty tier incentives.
Customer retention consulting analyzes why customers leave, builds systems to identify at-risk accounts before they churn, and designs intervention programs that improve lifetime value. Boojee works across B2B SaaS, subscription, and service businesses to reduce churn and grow revenue from existing customers.
A customer health score is a composite metric that combines usage data, support ticket volume, payment history, NPS scores, and engagement signals to predict the likelihood of churn. Boojee builds custom health score models calibrated to your specific customer behavior patterns.
SaaS benchmark: monthly churn below 2% is considered healthy for SMB-focused businesses; below 0.5% for enterprise. E-commerce: annual repeat purchase rate above 40% is healthy. Boojee benchmarks your churn against your specific market segment and identifies the achievable improvement range.
A 1% monthly churn reduction for a $100K MRR SaaS company adds $1,000/month in retained revenue — but compounds dramatically: over 24 months, that's $24K in additional revenue plus the downstream LTV. At 5% churn, customers stay 20 months on average; at 3% churn, 33 months — a 65% LTV increase.
An NPS-triggered upsell identifies promoters (NPS 9–10) and routes them to an upsell or referral ask immediately after they express satisfaction — when advocacy intent is highest. Boojee designs the measurement, trigger, and upsell sequence that captures expansion revenue from your happiest customers.