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Boojee Customer Survey

Know what your customers
think before they tell Yelp.

SurveyMonkey charges $108–$440/mo and leaves you building and analyzing alone. Qualtrics starts at $1,500+/year for enterprise tiers. Boojee designs the questions, automates delivery, collects every response, and hands you a monthly insights report. Catch problems before they turn into bad reviews.

Get Started — $198/mo See Plans
96%
of unhappy customers
never complain — they leave
24%
higher retention for
businesses that survey
$198
starting price —
fully managed
Done-for-you setup
Email & SMS delivery
Monthly insights reports
Low-score instant alerts
No staff time required

The feedback gap

Most owners only hear
about problems from reviews.

By then, the damage is done. Three stats that explain why proactive feedback collection is one of the highest-ROI moves a local business can make.

96%
of unhappy customers never complain — they just leave.

For every person who tells you about a bad experience, 24 more walked out dissatisfied and never came back. You had no idea.

+24%
higher retention for businesses that actively survey customers.

Knowing what customers think lets you fix problems before they become habits — and double down on what's actually working.

1 in 26
dissatisfied customers bothers to write a review online.

Most owners only find out about problems from Yelp or Google. A private survey channel gives you the full picture — confidentially.

What's included

We handle every piece
of the survey lifecycle.

You stay focused on running your business. We build, send, collect, and analyze — then deliver the insights straight to your inbox.

Survey Design
10–15 questions tailored to your business type, customer journey, and the specific insights you want. No generic templates.
Automated Delivery
Surveys go out automatically after each visit or purchase — via email or SMS, timed for peak open rates. Set it up once, runs forever.
Response Collection
All responses gathered and organized in a central dashboard. We handle deduplication, incomplete submissions, and data hygiene.
Monthly Insights Report
A clear, executive-readable report: NPS trend, top themes, verbatim highlights, and 3 recommended actions for next month.
Low-Score Alerts
When a customer submits a low score, you get notified immediately — not at the end of the month. Catch and fix problems before they escalate online.

Survey types we run

Five proven survey formats
for every stage of the customer journey.

We select and configure the right survey type for your business — or run multiple in sequence for a complete picture.

NPS
Post-Visit NPS
Net Promoter Score sent within 24 hours of a visit. The gold standard for tracking customer loyalty over time.
Satisfaction
Post-Purchase Satisfaction
Captures sentiment while the experience is still fresh — product quality, service, expectations met.
Product
Product & Service Feedback
Deep-dive on specific offerings. Identify what to improve, retire, or double down on before you invest further.
Staff
Staff Performance
Anonymous staff-level ratings. Know which team members deliver outstanding experiences — and who needs coaching.
Win-Back
Re-Engagement Survey
Sent to customers who haven't returned in 60–90 days. Find out why they left — and often, bring them back.

Platforms we use

We configure the right tool
for your business — not ours.

Every business is different. We evaluate your existing tech stack and select the platform that fits your workflow, budget, and customer base.

Typeform
Best for high-end, conversational survey experiences with strong completion rates.
Google Forms
Free, reliable, integrates natively with Google Workspace and Sheets — great baseline option.
SurveyMonkey
Feature-rich with robust analytics. Ideal for larger response volumes and complex branching logic.
Delighted
Purpose-built NPS and CX surveys. Beautiful UI, fast setup, strong Shopify and Slack integrations.
GoHighLevel Forms
If you're already on GHL — we configure surveys directly inside your CRM for seamless pipeline integration.

Not sure which platform is right for you? We assess your existing tools during onboarding and make a recommendation at no extra cost.

"Your customers are already
giving you feedback.
We make sure you hear it."

Simple pricing

One flat monthly fee.
No setup costs. No surprises.

Cancel anytime. We earn your business every month by delivering insights that move the needle.

Starter
$198
/ month

Perfect for businesses that want to start listening to customers without overcomplicating things.

  • 1 active survey type
  • Automated email or SMS delivery
  • Response collection & dashbboard
  • Monthly insights report
  • Basic low-score alerts (daily digest)
  • Up to 500 responses/month
  • Email support
Get Started
Growth
$398
/ month

For businesses serious about retention and upsell — multiple survey tracks, faster reporting, and deeper analysis.

  • Unlimited active survey types
  • Email + SMS delivery (both channels)
  • Response collection & dashboard
  • Weekly insights reports
  • Instant low-score alerts (real-time)
  • Quarterly deep-dive analysis session
  • Upsell opportunity identification
  • Unlimited responses/month
  • Priority support + onboarding call
Get Started

Questions

Frequently asked questions.

What kind of response rates should I expect?

Response rates vary by industry and delivery method, but our clients typically see 15–35% on email and 25–45% on SMS. The key is timing — we send surveys within 2–24 hours of the visit or purchase, when the experience is still top of mind. We also A/B test subject lines and send timing during the first 60 days to find what works best for your audience.

Are surveys anonymous? Will customers tell the truth?

You can configure surveys as anonymous or identified — we recommend identified by default so you can follow up with unhappy customers personally, but anonymous versions often yield more candid feedback. We present both options during onboarding and let you decide what fits your relationship with your customer base.

What happens if scores are consistently low?

That's exactly the kind of intelligence you're paying for. When scores are low, we flag the specific themes driving them and recommend targeted actions in your monthly report. On the Growth plan, you receive a same-day alert for any score below your defined threshold. We don't just report the problem — we tell you what to do about it.

How many questions will the survey have?

We aim for 10–15 questions depending on the survey type. Research consistently shows that surveys longer than 15 questions see sharp drops in completion rates. Every question we include is intentional — we don't pad to look thorough. You'll review and approve the final question set before we launch.

Can this integrate with my POS or booking system?

Yes — we support integrations with Square, Toast, Mindbody, Acuity, GoHighLevel, and most major POS and booking platforms via Zapier or direct API. If your system can trigger a webhook or email on transaction completion, we can wire it to automated survey delivery. We'll assess your stack during onboarding and confirm compatibility before we start.

Get started

Tell us about your business.
We'll build the survey.

We review every submission personally. Expect a reply within one business day with a recommended plan and first draft of your survey questions.

Customer Survey Inquiry

No commitment required. We'll map out your survey strategy and show you what's possible before you commit to anything.

More Boojee services

Surveys tell you what customers think. These services help you act on it.

AI Receptionist
24/7 AI Front Desk

Never miss a lead. AI answers calls, qualifies prospects, and books appointments automatically.

Explore → SMS Marketing
Automated SMS Campaigns

Follow up with survey respondents, re-engage inactive customers, and send targeted offers via text.

Explore → Business Audit
Boojee Business Audit

A 360-degree review of your online presence, systems, and revenue leaks. The logical first step.

Explore →

Ready when you are

Stop guessing what
your customers think.

For less than $8/day, you'll know exactly what's working, what's broken, and where your next upsell is hiding.

Start Your Survey Program
How It Works

Insights from real customers in 10 business days.

We design the survey, recruit respondents, analyze the data, and deliver a clean executive brief.

1
Design

We write the survey based on your business question — NPS, product-market fit, pricing, or feature preference.

2
Recruit

Panel of verified respondents matched to your customer profile. Minimum 100 responses guaranteed.

3
Analyze

Data cleaned, cross-tabbed, and pattern-mined. Open-ended responses coded for themes automatically.

4
Deliver

Executive brief with top findings, charts, and 3 recommended actions. Delivered as PDF and editable deck.

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