AI Front Desk · Locksmith Businesses · 24/7 Lockout Text-Back
Locked Out at Midnight.
You Text Back. You Get the Job.
A lockout is always urgent — car, home, business, or safe. The person locked out is on their phone calling every locksmith they find until someone responds. AI texts back every missed call, qualifies the lockout type and location over SMS, and dispatches your tech before your competitor even checks their voicemail.
In locksmith work, the first text back books the dispatch.
A lockout customer is not deliberating — they are locked out right now. They call until someone responds. First to text back wins the job, every single time.
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Lockouts happen at all hours — not just 9-to-5
Most lockouts happen evenings, late nights, and weekends — when your office is closed or your dispatcher is off. Without 24/7 text-back, you're only competing for the calls that happen during business hours. That's a fraction of the total opportunity.
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Techs are dispatched without knowing lock type or exact location
When intake doesn't collect lock type, property address, and access point details, your tech wastes time on arrival. A residential deadbolt and a high-security commercial door require different tools and preparation — AI collects this over text before dispatch.
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Rekey and security upgrade opportunities are never presented
After a lost-key lockout or a break-in, the customer should hear about rekeying immediately — while the security concern is still top of mind. Without a systematic upsell conversation, that revenue opportunity walks out the door with your tech.
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Commercial accounts need faster, different handling
A property manager locked out of 20 units or a business owner who can't open the morning needs immediate response and a different conversation than a residential lockout. Without routing, commercial opportunities are handled like residential calls — too slowly, with the wrong response.
Built for how locksmith dispatch actually works.
From the first panicked call to a dispatched tech — every step handled over text, before your competitor wakes up.
Built for how locksmith businesses actually operate.
Not a generic answering service. Every feature below was designed for the locksmith intake and dispatch workflow.
Lockouts happen around the clock. AI texts back every missed call immediately — midnight, 3am, Sunday morning — and starts collecting what your tech needs to dispatch. No lockout customer waits longer than 30 seconds for a response from your business.
AI identifies residential, auto, and commercial lockout types — and distinguishes lockouts from rekey requests, lock repairs, and new installations. Each type gets routed to the right technician or scheduling queue, with the right tools ordered in advance.
After a lost-key lockout or a break-in, AI presents your rekey service over text before the tech arrives. Most customers say yes while the security concern is fresh. This adds $150–$600 to calls that would otherwise close at the lockout fee alone.
Auto lockouts need vehicle year, make, model, and exact location — not just an address. AI collects this over text so your tech arrives with the right tools for the lock and the car. No wasted trips, no wrong equipment, no frustrated customers.
Property managers, building supers, and businesses with commercial lock needs are identified and escalated separately. Commercial lockouts with business-hours urgency get immediate response. Multi-unit rekey projects go to your commercial sales team with full notes attached.
AI confirms the job location against your service territory before any tech time is committed. Out-of-area lockouts are handled politely — optionally offered a referral. Your mobile techs only roll for jobs they can profitably serve.
Every missed lockout call is a lost job and a lost rekey.
Lockout calls are pure-demand — the customer needs you right now. Miss the call, miss the revenue.
/call avg
What recovered calls look like in practice
A homeowner loses their keys at 10pm Saturday. AI texts back immediately, collects the address and lock type, dispatches your tech, and presents the rekey service before the tech knocks. The customer says yes to the $180 rekey. Your tech books $330 from a call that used to go to voicemail.
AI front desk pays for itself with two or three recovered lockout calls per month. Every text-back after that is margin.
- 24/7 lockout text-back — nights, weekends, holidays
- Lockout type and location collected before dispatch
- Rekey presented on every lost-key or break-in call
- Auto lockouts qualified with vehicle details
- Commercial accounts escalated to the right team
Simple pricing. Pays for itself with a few recovered lockout calls.
Flat monthly pricing. No per-call fees. No setup charges. Cancel anytime.
- AI text-back, 24/7
- Lockout triage & lead capture
- Service area gating
- Email lead alerts
- Everything in Starter
- Job-type qualification & routing
- Two-way SMS
- Rekey & security upsell flow
- Custom greeting & FAQs
- Everything in Pro
- We configure it for you
- Commercial routing setup
- Priority support
Need a custom build? Apply →
Common questions from locksmith businesses.
Can the AI handle lockout emergency calls at any hour?
Yes. The AI operates 24/7 and texts back every missed lockout call immediately — at 2am, on weekends, on holidays. It collects lock type, address, and urgency over text and alerts your on-call locksmith before the customer has finished texting. No lockout customer waits longer than 30 seconds for an initial response from your business.
How does job-type qualification work?
The AI identifies whether the customer needs a residential lockout, auto lockout, commercial lock service, rekey, lock repair, or security upgrade — and routes each to the appropriate queue. Vehicle lockouts go to your mobile tech with vehicle details. Commercial installs go to your sales or commercial team. Each job type gets the right handling from the first text.
Can it upsell rekey and security upgrades after a lockout?
Yes. After confirming a lockout appointment, AI presents your rekey or security assessment service over text — especially for lost-key or break-in-related lockouts where rekeying is the natural next step. This conversation happens before your tech arrives, while the security concern is top of mind. Most customers say yes when asked at the right moment.
Does it handle auto lockouts differently than residential?
Yes. Auto lockouts require different qualifying information — vehicle year, make, model, and exact location. The AI collects all of this over text before dispatch so your tech arrives with the right tools for the specific vehicle lock. No wasted trips, no wrong equipment, no frustrated customers sitting in a parking lot.
What about commercial locksmith accounts?
Commercial property managers, building superintendents, and businesses with commercial lock needs are identified early in the conversation and routed to your commercial team. Multi-unit rekey projects, master key system requests, and access control inquiries go to your commercial sales queue with full notes — not the residential dispatch line.
How fast can we go live?
Most locksmith businesses are live within 5–7 business days. We handle text-back routing, job-type qualification scripts, service area configuration, and rekey upsell flows. You get a dashboard to monitor conversations and review transcripts from day one. No hardware required.
Tell us about your locksmith business.
We'll follow up within one business day with a custom demo built around your call types, service area, and dispatch workflow.
Locksmith Business Inquiry
No commitment required. We'll show you exactly how AI would handle your lockout calls and rekey opportunities before you decide anything.
More on locksmith businesses.
Every missed lockout call is a job you handed to your competitor.
AI front desk pays for itself with a few recovered lockout calls per month. Let's show you the math for your territory.
Prefer we set it up for you? Apply for white-glove onboarding →