AI Front Desk · Plumbing Companies · 24/7 Emergency Dispatch
Burst Pipe at 2 AM.
First Plumber to Answer Wins the Call.
Emergency plumbing is a winner-take-all market. The homeowner with flooding water calls three plumbers. The first one to answer gets the job — at $150–$300 per hour. AI answers every call, every time, qualifies the emergency, and dispatches your tech before the competitor's voicemail finishes its greeting.
Plumbing emergencies don't wait for business hours.
Your techs are on jobs. Your office closes at 5. Your phone goes to voicemail. The homeowner with the burst pipe calls the next plumber on the list — and that competitor answers. You lose a $450–$800 job you never even knew about.
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Emergency calls at night go straight to voicemail
Burst pipes, flooding basements, and no hot water happen at 11pm on a Sunday. The homeowner needs someone now. If your voicemail picks up, they hang up and call the next plumber — who answers.
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Techs in the field can't answer and drive at the same time
During the day, your best techs are under a sink or in a crawl space. New calls hit a phone that rings unanswered. Each missed daytime call is a scheduled appointment — a drain cleaning, a water heater quote — handed to your competitor.
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Dispatching blind wastes tech time and fuel
Without pre-qualification, your tech drives 45 minutes to a "clogged drain" that turns out to be a broken sewer line requiring permits, camera inspection, and a full crew — information that should have been collected on the first call.
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Water heater leads require immediate follow-up — they don't wait
A homeowner whose water heater just failed needs a replacement within 24–48 hours. If you don't call back within an hour, they've already booked with someone who answered first. Water heater jobs average $1,200 in revenue — the math on missed follow-up is brutal.
Built for the plumbing dispatch workflow.
AI answers every call, triages the situation, collects pre-dispatch information, and routes to your on-call tech or schedules the appointment — automatically.
Built for how plumbing calls actually work.
Not a generic answering service. Every feature below maps directly to the plumbing call types your office handles every day.
AI immediately identifies burst pipes, active flooding, sewage backup, and no-heat-no-hot-water situations. Emergency calls trigger your on-call dispatch chain automatically — your tech gets a text with the full situation before they even call back.
Emergency vs. scheduled is just the first split. AI routes drain cleaning, water heater inquiries, fixture installation, leak detection, and sewer line calls to the right tech or booking queue — with job type logged before dispatch.
Your after-hours tech gets a detailed text the moment an emergency call comes in: caller name, address, issue description, and urgency level — so they can assess before calling back rather than going in blind at midnight.
Callers asking about permit requirements, code compliance, or inspection timelines get accurate, pre-approved responses. Complex permit questions are flagged for your office manager with full call notes attached.
AI identifies water heater calls early and qualifies: tank vs. tankless preference, current unit age, failure type, urgency. Hot leads get escalated immediately. Your sales team gets a pre-qualified summary rather than a cold callback number.
Every scheduled service call ends with an AI-offered maintenance plan mention: annual drain treatment, water heater flush, backflow testing. Upsell offers convert meaningfully better when delivered conversationally at the right moment, right after a completed service call.
Emergency dispatch in under 90 seconds.
When a homeowner calls with a burst pipe, every second counts. AI answers immediately, collects the critical information (address, nature of emergency, water shutoff status), and sends your on-call tech a full dispatch text — all in under 90 seconds. Your tech knows the situation before they even call the customer back.
Dispatch notification includes: caller name, callback number, full address, emergency type, severity assessment, and any access notes (gate codes, apartment numbers, shutoff location). No playing telephone. No missed details at 3am.
Water heater calls are your highest-value leads. Stop missing them.
A homeowner with a failed water heater books within 4 hours — or they book with someone else. AI captures every water heater call with a full qualification so your team can close fast.
What AI water heater qualification looks like
AI asks: "Is the unit currently producing any hot water?" — "How old is the unit approximately?" — "Are you interested in a standard tank or would you like pricing on tankless?" — "What's the best time for our tech to come by for an estimate?"
Hot leads (unit completely failed, homeowner ready to book today) are escalated to your team immediately via text. Warm leads get added to a same-day callback queue.
- Qualifies tank vs. tankless preference upfront
- Captures unit age and failure description
- Escalates same-day bookings to on-call tech
- Logs all lead details to your CRM automatically
- Sends estimate confirmation text to customer
Simple pricing. Pays for itself with one emergency call per month.
Flat monthly pricing. No per-call fees. No setup charges. Cancel anytime.
- AI answering, 24/7
- Lead capture & qualification
- Missed-call text-back
- Email lead alerts
- Everything in Starter
- Two-way SMS
- Booking / calendar link
- CRM lead log
- Custom greeting & FAQs
- Everything in Pro
- We configure it for you
- Industry-specific playbook
- Priority support
Need a custom build? Apply →
Common questions from plumbing companies.
What counts as an "emergency" vs. a scheduled call?
AI uses a decision tree trained on plumbing call types. Burst pipes, active flooding, sewage backup, and complete hot water loss are flagged as emergencies and trigger immediate dispatch. Drain cleaning, fixture installs, water heater quotes, and leak repairs that aren't actively flooding are routed to your scheduling queue. You can customize which call types trigger emergency dispatch.
How does the on-call tech get notified?
Your on-call tech receives an SMS within 90 seconds of the emergency call ending. The text includes: caller name and callback number, full address, issue description, severity level, and any relevant details (water currently shutoff, apartment access, gate code). You can configure a notification chain — if tech 1 doesn't respond in 5 minutes, tech 2 is alerted.
Does it integrate with ServiceTitan or Jobber?
Yes. The Professional and Full Fleet plans include native integration with ServiceTitan, Jobber, Housecall Pro, and other major field service platforms. Booked appointments, lead details, and call notes are pushed directly to your FSM software without manual data entry.
Can the AI handle customers asking for pricing?
AI is configured with your approved pricing ranges and responses. For standard services (drain cleaning, fixture install), it can provide ballpark ranges. For complex jobs (sewer line, water heater replacement), it explains that a tech will call with an accurate quote — which keeps your estimating process intact while still capturing the lead.
What if a caller speaks Spanish or another language?
AI can handle calls in Spanish by default, with additional languages available on request. When a caller switches languages, AI follows automatically. The dispatch text to your tech notes the preferred language so your tech can prepare before calling back.
How long does setup take?
Most plumbing companies are live within 3–5 business days. We configure your call routing, emergency triage rules, dispatch chain, and FSM integration. You review and approve the call scripts before we go live. Your existing phone number forwards to AI — callers hear your company name, not "Boojee."
Tell us about your plumbing company.
We'll follow up within one business day with a custom demo showing how AI would handle your emergency and scheduled calls.
Company Inquiry
No commitment required. We'll show you exactly how AI handles your specific call types — emergency triage, water heater leads, after-hours dispatch — before you decide anything.
More on plumbers.
Every unanswered call is a job you'll never know you lost.
AI front desk pays for itself with a single recovered emergency call per month. Let's show you the math for your company.
Prefer we set it up for you? Apply for white-glove onboarding →